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Dealerpoint Manager

Dealerpoint Manager

  • Location

    Milton Keynes

  • Sector:

    Truck & Bus

  • Job type:

    Permanent

  • Salary:

    Market related

  • Contact:

    Danica Oraf

  • Contact email:

    Danica.oraf@autoskills-uk.com

  • Contact phone:

    0333 222 5978

  • Salary high:

    50000

  • Salary low:

    40000

  • Job ref:

    JO0000018270

  • Published:

    about 5 years ago

  • Expiry date:

    2019-03-08

  • Startdate:

    07/02/2019

Dealerpoint Manager

My client a busy commercial main dealer in London are looking to take on a Service Delivery Manger / Aftersales Manager / Dealerpoint Manager for their depot in Milton Keynes. 

Salary is negotiable + car + pension + bonus scheme

Service Delivery Manager / Aftersales Manager / Dealerpoint Manager

Location for the Service Delivery Manager / Aftersales Manager / Dealerpoint Manager:
Milton Keynes

Function / Department:
Aftersales

Reports To:
Service Market Director

Positions directly supervised / managed:
Typically 2-6 direct reports

Job Summary for the Service Delivery Manager / Aftersales Manager / Dealerpoint Manager:

As a key member of the dealer management team, reporting into the Regional Service Market Director, the Service Delivery Manager / Aftersales Manager / Dealerpoint Manager core role is to manage all daily activities within the Dealerpoint relating to the service department and site, efficiently and effectively. Managing and Leading the team in delivering on agreed performance targets in the short and long term. Ensuring that the Dealerpoint team are working in line with WPP processes, and that all service work is completed to the highest quality standards. Managing customer expectations, job profitability and workshop productivity targets will be a daily focus, ensuring that the Dealerpoint profitability is optimised. Leadership responsibility for the motivation & personal development of the team, including effective competence development, succession planning and dealing with employee issues on a day to day basis. Developing a longer term sustainable business strategy and long term business development.

Main Tasks / Responsibilities / Authorities of the Service Delivery Manager / Aftersales Manager / Dealerpoint Manager:

·Full P&L and budgetary responsibility for the Service Department and Site Administration, including effective cost control.
·Responsible for the very best in customer service, ensuring regular customer review meetings are planned and any actions resolved promptly.
·Manage the performance of the Dealerpoint in line with WPP and operational KPIs as defined by the business and Service Market Director which may vary from time to time.
·The Service Delivery Manager / Aftersales Manager / Dealerpoint Manager must ensure all areas of the Brand Excellence program receive full focus and team commitment, maximising all opportunities to earn bonus.
·Produce action plans for improvement to ensure the business is moving forward with respect to financials, customer service, new business, employee engagement and SHEQ.
·Prepare and take ownership of the Dealerpoint business plan, working hand in hand with the Dealerpoint Parts Manager and Service Market Director
·Work closely with the designated ASE and TSE to win new business, and lead Dealerpoint commercial crews.
·Through the dealer management team ensure that constructive annual and mid-year personal business plans (PBP’s) are undertaken with all staff, including regular documented appraisals. Ensure that the information gathered from the review is used to identify training requirements to enhance competency
·Ensure that the Dealer point works within the required Brand UK standards and criteria for site health, safety and environment, chairing documented review meetings and facilitate continuous improvement.
·Responsibility for day to day site maintenance issues in conjunction with the Regional SHEQ team member and Service Market Director
·Carry out regular process reviews with the Dealer Management team and Service Market Director to identify operational issues / discrepancies and ensure appropriate follow up actions are taken.
·Chair daily GVS meetings to plan workload and resources, overcome daily operational issues and understand the ‘hot topics’ at the time
·Chair weekly WIP and Warranty / Contract operational reviews, to ensure the WIP remains a high priority and any warranty / contract queries are identified and actioned.
·The Service Delivery Manager / Aftersales Manager / Dealerpoint Manager will through the Dealer Management team deal effectively and promptly with all staff issues relating to performance, absence and any circumstance relating to potential investigation and disciplinary action.
·Communicate regularly with the team, with monthly team briefings to include all staff.
·Any other reasonable duties as requested by your manager.

Key Skills / Competencies of the Service Delivery Manager / Aftersales Manager / Dealerpoint Manager:

·To be able to interpret and understand financial information.
·To be able to lead, motivate and develop the team
·To be able to coach and provide support and guidance to your team to achieve their objectives.
·To have excellent communication skills at all levels both written and verbally.
·To have questioning, listening, negotiating and information gathering skills.
·To be able to work in an organised and methodical manner ensuring that all daily tasks are completed.
·To be able to modify your approach in specific circumstances to ensure a positive outcome, whilst remaining calm, structured, professional and level headed in an ever changing environment
·To be able to understand and analyse operational issues and propose appropriate solutions.
·To be able to delegate work to the appropriate personnel.
·To be conversant with all relevant Brand systems
·To work with integrity and belief.
·Attention to detail, with a proactive approach
·Team orientated.
·To be approachable.



Required knowledge & experience of the Service Delivery Manager / Aftersales Manager / Dealerpoint Manager:

1. Education / Professional Qualifications required for the position:
·3-5 years relevant management experience
·Preferably experience of working within the motor vehicle industry, preferably a technical / workshop background
·Knowledge / experience of leading and managing teams.

2. Additional important requirements of the Service Delivery Manager / Aftersales Manager / Dealerpoint Manager:
·Presentation skills, verbally, written and using IT resource
·Knowledge of Microsoft Outlook, PowerPoint and Excel.


If you feel this Service Delivery Manager / Aftersales Manager / Dealerpoint Manager role is the right role for you then please get in touch by emailed Danica at Autoskills UK at danica.oraf@autoskills-uk.com or call 07388 995 018