Customer Service Manager

Location: Bournemouth
Salary: £28000 - £30000 + Car Allowance £3000 per annum + Annual bonus (up to 10%)
Hours: 45 per week

Our client is looking for a Customer Service Manager to join their team. We have an exciting new opportunity for a committed; customer focused Customer Lead to work in their site based in Bournemouth.   

Are you a Customer Service Manager looking for a new challenge?
 
Duties:

·To mentor and lead a team which focuses on the customer and what matters to them. 
·Lead and provide guidance and encouragement to all colleagues to enable them to work to their maximum potential 
·Resolve any complaints whilst understanding the reason for the failure 
·Identify and monitor over time colleague training needs, to deliver coaching and to ensure the appropriate training is delivered as required 
·To take joint responsibility for the site, and ensure that any colleague issues or concerns are addressed  
·To identify any risks or barriers to achieving our goals, take ownership of issues through to resolution or further escalation and to assist the team in resolving issues themselves 
·Develop initiatives which promote performance or process flow improvements through the removal of waste activities. 
·To develop, manage and maintain relationships with external suppliers and internal business areas 
·Ensure the site that there is an appropriate level of resource to meet our customer demand and take actions to address shortages, including recruitment 
·To make decisions based on knowledge and data 
 
Qualifications and Experience:

·A strong customer focussed background 
·Proven leadership skills 
·Coaching skills 
·Financial acumen  
·Knowledge of insurance principles desirable 

 To apply, please call or send your CV quoting Ben Price 16690 to Ben Price – Ben.Price@autoskills-uk.com
Tel: 0333 222 5978 (mobile friendly) Mob: 07741 163 614

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