£35k - 50k per year
0333 222 5978
8 months ago
We are looking to recruit a Branch Manager for our body shop to facilitate and oversee the day-to-day delivery of excellent customer service and site profitability by motivating, supporting and managing their team to deliver a quality repair – on time, every time.
The successful candidate will deliver exceptional market-leading customer service by actively managing the delivery of a first-class customer service journey. This will be achieved by proactive control of the customer experience, from initial booking in to the final return of the vehicle.
·Ultimately responsible for all activities at the repair centre through the effective control of line managers and supervisory colleagues, paying particular attention to profits in line with the business plan.
·Engage with key members of the team to agree output targets and provide feedback on the previous day’s performance.
·Engaging all team members for managerial, supervisory and customer facing positions. Reviewing the performance and objectives of staff and developing a training plan.
·Personally, monitoring customer complaints and ensuring that they are resolved quickly and fairly.
·Ensuring that all Housekeeping and Health and Safety regulations/policies are adhered to by all members of the team.
·Preparing accurate data and statistics in line with weekly and monthly reporting requirements and contributing to regional meetings helping identify and promote new business opportunities.
You will demonstrate:
·Enthusiasm to join our team. We are One Nationwide, One Team.
·Strong organisational skills
·Flexible work attitude
·Ability to effectively deliver site performance and profitable growth
·Excellent leadership skills, technical expertise.
·Strong communication skills for customer service and team communication.
·Strong leadership qualities
You will ideally have:
·Experience in the Managerial position in a Bodyshop or similar environment
Please contact Tim Langley @ Auto Skills or send CV to email@example.com
Or Call - 0333 222 5978 or 07901130517 (mobile friendly)