£20k per year
0333 222 5978
3 months ago
Service Advisor (Automotive)
Based in Cambridgeshire
Salary: Basic £20,000p/a + Bonus/OTE
We have an exciting opportunity for a professional Service Advisor looking to join a busy team in an established and successful franchise dealership.
We are looking for a Service advisor who understands the demands of a Car Dealership and the ability to meet the demanding standards that this position brings. They have the skills to engage with customers and have the ability to deliver an experience where they will recommend family & friends.
Service Advisor Duties & Responsibilities:
Working as a Service Advisor, you will be responsible for delivering an outstanding customer experience ensuring that all work carried out is communicated in a clear and precise manner. Selling additional products, services and repair work is essential to maintain profitability and meet targets set. You must have the ability to up sell and have a consultative approach to selling.
·Your main duties as a service advisor will include booking in vehicles, keeping the customer updated and informed of the technicians progress, up selling additional work and accurately invoicing and documenting all work completed
·You will be able to deal with customer enquiries over the phone and in person building rapport to ensure repeat business.
·As large part of this position will also involve supporting the technicians within the workshop, therefore strong communication and a technical knowledge is essential!
Service Advisor Skills & Qualifications
·Previous experience in customer facing and motor industry environment
·The ability to up sell additional work and services
·Excellent computer literacy and administration skills
·Great organisation and ability to communicate well with the ability to prioritise work load
·Kerridge / Pinnacle experience would be ideal, but not essential
·Strong mechanical knowledge / understanding of cars
·Warranty experience desirable
·Ability to work within a team frame work
·Ability to take instruction
·Can deliver a world class customer experience
PLEASE ONLY APPLY IF YOU HAVE A FULL CLEAN VALID UK DRIVING LICENCE!
To apply please call or send your CV to James Smith– firstname.lastname@example.org
Tel: 0333 222 5978 (Mobile Friendly) Mobile - 07387 103209