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Automotive Customer Service Advisor

Automotive Customer Service Advisor

  • Location

    Coventry

  • Sector:

    Bodyshop & Accident Repair

  • Job type:

    Permanent

  • Salary:

    £24k - 30k per year

  • Contact:

    Harriett Sharp

  • Contact email:

    Stefan.Wyper@autoskills-uk.com

  • Contact phone:

    0333 222 5978

  • Salary high:

    30000

  • Salary low:

    24000

  • Job ref:

    JO0000019026

  • Published:

    about 5 years ago

  • Expiry date:

    2019-04-09

  • Startdate:

    07/03/2019

Automotive Customer Service Advisor

Customer Service Advisor required for a accident repair centre in Coventry

Salary: £24,0000 - £30,000

We are looking for someone who can embrace and promote this leading automotive brand, taking pride in their work so that customers receive a world class customer experience. The role will involve taking inbound calls and making outbound calls as well as web chat interactions with the customers. The key to both your and our success is to put our clients and their customers at the heart of the service we provide.

Are you passionate about giving excellent customer service?
Have you had experience in an accident and repair centre previously?

Your job will entail being the main point of contact for telephone enquiries, driving when needed (dropping cars off), dealing with general customer service incoming emails, making decisions on outstanding email cases, encouraging quick resolution.


Essential Skills & Qualifications for Customer Service Advisor:

·Experience of working in a fast-moving Customer Service environment
·Excellent Communication skills (Email and phone)
·Experience of using Microsoft Office
·Able to work in a small team, taking many tasks at once
·The person must be bright, confident with a ‘can-do’ attitude. Be flexible and able to juggle many tasks at once
·Must ideally have a full UK driver’s license
·Exceptional spoken and written English
·Experience in a bodyshop or the automotive industry

To apply, please call or send your CV to Stefan Wyper – Stefan.Wyper@autoskills-uk.com
Tel: 0333 222 5978 (mobile friendly) Mob: 07393231596

Auto Skills UK – See our website for details